Service Policy and Technical Support

Warranty Policy
We, Chinamedi International Co., Ltd.,  hereby certify that
We guarantee to provide medical devices with warranty service of twenty-four (18) months for Main Units from date of delivery, and six (6) months for accessories, both of which are counted from the date of delivery.
Chinamedi will help you change defective module or repair the device for free under warranty.
*Note: For medical disposable like mask gloves there is no warranty time.
We hereby certify the foregoing is a true and accurate statement.

Freight Free Policy
- Under warranty, customer just response  for the freight free of sending defective module or device to Chinamedi location;
  Chinamedi is repose for repair or change the device for free, and response for the freight free to customer side.
- Out of warranty
If you want to repair defective device out warranty. Customer is response for the freight free for both side, that means from your sede to Chinamedi, and from Chinamedi to your side. Also need to pay for repair fee.

Technical Support .
If you meet any problem, please contact us to get complaint registration form, and send to us by email to service@chinamedigroup.com
Before you send any device to us, you have to get authorization number from us.

Marketing and  Technical Training.
Training in China: The training is free, Please contact us at least one month before, we will help you prepare invitation letter, and book hotel if necessary.
Training in your Country: Your  company will need to response for all of the cost for training, include, hotel, ticket, and training fee 150USD/People/Day.
Please contact us if you or your customer need any marketing or technical training about any of our products. info@chinamedigroup.com